Job description    2021-04-08

Introduction: Maximus UK, a wholly-owned subsidiary of Maximus, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management and Revitalised. Maximus UK employs 3,800 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations across England, Scotland and Wales, Maximus UK is one of the largest providers of employment, health and disability support programmes in the country. Learn more at maximusuk.co.uk.
Job Summary: Team Performance Leader is a Supervisor role within Operations, reporting to the AC Manager.
The Team Performance Leader is responsible for the daily management of productivity and quality performance of a team of AC-based employees. The role is responsible for performance management of his/her team, and for line management duties of direct reports.
The Team Performance Leader will supervise Clinical Standards Leads, HCPs and/or AC Administrators. He/she will allocate and supervise workflow for their reports to ensure HCPs are successfully delivering volume, quality, and relevant service level targets and to ensure admin teams have all paperwork in place to support assessment delivery.
The role supports the AC Manager in his/her oversight of AC operations and in the delivery of targets. The role may interact with customers, responding to escalated queries and complaints. The role does not conduct assessments or any other clinical or medical activities. Essential Job Duties: Daily supervision of a team of HCPs and/or AC Administrators to deliver output and quality targetsSet challenging personal goals for staff using the CHDA Performance Management FrameworkDeliver team objectives and performance against targets through robust performance management methodsAdminister and report HCP productivity and quality performance to AC managerAdminister and report on performance management processes of admin staffCommunicate team objectives and performance against targetsLead daily team meetingsResolve / escalate team issues and roadblocksInvestigate and resolve complaints and escalate complaints as requiredLiaise with AC Manager to develop and embed best practicesWork with Clinical Standards Leads to escalate clinical questions through appropriate channels, communicating resolution back to the HCP teamProvide admin employees with appropriate mentorship, coaching and reviews to deliver quality services and support career progressionEffectively and proactively manage absences to minimise ad hoc and ongoing absenceOther ad hoc duties as required Education and Experience Requirements: Demonstrated supervisory and leadership skillsAble to collaborate effectively with others to drive a performance cultureAble to supervise work of a team to make sure output and quality expectations are metAble to meet workload requirements and use time productivelyAble to deliver accurate work and adhere to established procedures and professional standardsAble to understand, anticipate and meet immediate and medium-term customer and client needsAble to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiencesAble to maintain a professional demeanor in stressful interactionsAble to champion direction set by senior management and inspire a team to deliver resultsAble to drive continuous improvementExperience performing the AC Administrator function at a CHDA centre or similar experience helpful but not essential CHDA Statement: MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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