Job description    2021-04-08

Do you want a role where you will make an actual difference and be able to help people?


Are you interested in a company with a fantastic training package & continually providing new training?


Are you interested in working somewhere with genuine career progression opportunities?

This role is based from our Wakefield office, but there are options of splitting your time working from home and been in the office.




The Together Housing Group is currently enjoying a fantastic period of growth and we have a great opportunity for someone to join this great company. Our lettings team is looking for a new lettings advisor to join our team based out of Wakefield, Yorkshire. The key aspect of this role will be to provide advice to customers on a range of housing options and marketing our properties on a number of different portals.


The post holder will be providing excellent customer service in respect of applications for rehousing and lettings enquiries. They will also process applications for the letting of properties and liaise with customers during all parts of the process. You will need to be used to speaking to a whole range of differing persons, all of whom have individual needs for their housing. These communication skills will need to be over the phone, as you will be conducting telephone interviews with customers in relation to the wider lettings service.
You will be responsible for the marketing of our properties across the group and tailoring this to the most suitable advertising portal and tailoring this to inform and attract customers to apply.


You will be the first point of contact for any customer requesting advice and assistance in relation to rehousing requirements or housing options
You will be dealing with enquiries regarding properties available, basic housing options, application registration, administration of waiting lists/choice based lettings cycles, processing applications, preparation of property adverts on a number of portals.


The ideal candidate for the lettings advisor post, based from Wakefield, Yorkshire will have the following experience or qualifications:
Proven experience of customer service focused work in either a face-to-face or telephone environment. Demonstrate a commitment to delivering excellent customer service to a diverse range of customers. To manage confidential/personal information appropriately and sensitively Ability to manage a variable workload and demonstrate strong prioritisation skills Evidence of continuous personal development Flexible approach to working hours in order to achieve work demands/priorities


Together Housing recognises we are all different and that diversity is a strength. To further strengthen our organisation, we are seeking different voices and we will ensure all applicants will receive fair treatment, regardless of their personal characteristics, background or personal circumstances. Your difference makes us stronger and better. We offer a range of family friendly, inclusive employment practices, flexible working arrangements, staff engagement forums and other services to support staff from different backgrounds.
In return we can offer you a great set of benefits which includes; 27 days holiday (rising to 32 over 5 years’ service) + bank holidays. A great flexible working environment, with a range of family friendly policies Great new comfortable and modern offices A huge scope of personal development opportunities A very attractive pension scheme & healthcare benefit as well For the more active minded we also offer a “cycle to work” scheme
The closing date for applications is 19th April, with interviews being held 27th April
You can complete the online application form by clicking apply now or alternatively email your CV & a Covering Letter to recruitment@togetherhousing.co.uk and please ensure you download a copy of the Job Description from the top of the page & ensure your CV matches the requirements of the role.
Together Housing is dedicated to ensuring that the principles and duties of safeguarding both adults and children are holistically, consistently and conscientiously applied with the wellbeing of all in mind.
Together Housing Group is an Investor in People organisation
Please ensure you download and read a copy of our privacy policy as well.

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