Job description    2021-04-08

I'm currently recruiting for the below role for my client in Hayes. The role is a long term tempoary assignment.

Mission

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Relations



Contracts Manager

Contracts Coordinator

Customers
Clients

Site Managers/Engineers

External buyers
Production team

Transport team

Credit control
Quality team

Complaints team
Key Figures



Barmarks statistics

Complaints submitted into database

Credit notes against complaints

Transport utilisation (tonnes/load)

Transport recoveries against extra costs Sundry items and small load


Accountabilities

Accountabilities

Liaise with customers to establish contract requirements


Establish with the Contracts Manager customer requirements at inception of the contract
Make contact with sites/customers to establish key relationships
Engage with the sites/customers/Contracts Manager to obtain forecasts
Visit customer sites where necessary to understand requirements

Respond to customer queries via phone and email
Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements


Obtain customer schedules
Ensure that schedules are supplied into automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system

Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints


Identify potential complaints from customers as the contract progresses
Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise

Log customer complaints in CRM system
Respond to feedback received from the CRM system

Analyse and take action or escalate when common complaint trends are identified


Generate additional sales and leads


Identify opportunities for up-selling and generating leads for additional products
Refer to specialists to progress leads for additional sales Schedule additional product requirements
Administration of contract


Maintain databases
Generate Credit Notes
Keep records up to date
Miscellaneous or ad hoc business requirements


Manage specific projects or undertake specific project activity as determined by the business or line manager
Travel to specific locations in order to undertake role requirements as required
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business
Technical Competencies


Excel
Word
Powerpoint
CRM
SAP
Success Factors
Outlook
Management and Personal Competencies
INSPIRING TRUST (Honesty)
Maintain high standards of personal integrity.
Behave in accordance with expressed beliefs and commitments.
SELF-DEVELOPMENT (Humility)
Has clear personal objectives and acts accordingly, demonstrating initiative and responsibility with regard to their own development.
Is self-critical, recognises their errors and is aware of their qualities and limitations.
Demonstrates interest in learning and is always improving him/herself
ADAPTABILITY (Creative perseverance)
Respond resourcefully to new demands and challenges.
Handle tense situations without overreacting or becoming overly emotional.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Tony Broadhurst

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