Job description    2021-04-08

Summary
This is a job description for a role to lead the Change, Communications and Training for a newly formed Continuous Improvement function which is being set up in the ISS Finance function. Job description
The successful candidate will ensure that the change management aspects of the improvements done by the Continuous Improvement workstreams will be successfully managed. This will include managing all aspects of training and communications necessary for successful delivery of change. Key responsibilities
Job responsibilities
As a workstream lead, with responsibility for Change Training and Communications, you will
Lead the execution of change and communications plansLead tailored change management solutions based on the scope of workstreamsWork with CI leads to deliver targeted communications to support workstream deliveryDevelop strong working relationships to get a good understanding of all activities being undertaken in CI, identify priorities and proactively identify any communication gapsWork with workstream leads to feed into the PMO reporting requirements and governance mechanismsMonitor, manage and escalate change risks, issues or dependenciesLead on proactively identifying training requirements across all workstreams and work with the training lead in formulating the training approach and materials. ________________________________________
Key experience and traits
Experience of leading, delivering and embedding change in complex organisations, ideally Finance or Financial services or large transformation programmes Experience of working with senior stakeholders to assess requirements and deliver change management solutionsProven experience of developing and using insights to create relevant, timely and engaging communications across many channelsDirect and engaging management style, with the ability to manage through influence and build effective relationshipsAbility to make decisions based on key evidence and information, knowing when to escalate issuesExcellent engagement skills (communicating, persuading, generating excitement and working from the audience’s perspective)Excellent organisation and planning skills with the ability to remain calm under pressure
Professional and personal competencies/qualifications
Professional and personal competencies/qualifications

10+ years of experience in communications and change managementStrong training backgroundExperience of managing teamsExcellent communication skillsStrong Technology skills including Powerpoint, Survey Monkey, Elearning, Excel etc

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