Job description    2021-04-08

Post Details
Full time, Open ended (5 positions available) The closing date for applications is midnight on Wednesday 28 April 2021
Interviews are expected to take place on Thursday 13 and Friday 14 May 2021 This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK
The Post
To support an increasing demand on our services as the result of a significant increase in student applications, Admissions & Access are delighted to be recruiting to key roles to enhance and expand our team. We are looking for seven customer focussed admissions staff to join our performance driven team, which is committed to excellent service delivery. This includes a Head of Admissions & Access, five Admissions Officers and an Admissions Assistant. The Admissions Officer (x5) will work within the Admissions and Access team which is part of Student, Academic and Corporate Services. Admissions and Access provide a professional admission service, responsive to customers and stakeholders and are committed to excellent service delivery by: providing an exceptional applicant experience to over 35,000 applicants each year for different modes of study including access, undergraduate, postgraduate taught and research, study abroad, international exchange, CPD and flexible learning meeting key performance indicators, particularly application and offer-making response times engaging and working in partnership with professional services and the academic community being responsive to the global market place and regulatory requirements The post-holder will be required to work to the highest professional standards and to contribute to the delivery of the Strategic Plan. The Admissions environment changes rapidly and any successful candidate will be required to have an open and positive attitude to change. The post-holder will report to the Admissions Manager
Description of Duties
Customer Service Provide an exceptional applicant experience from the first point of enquiry to enrolment Be a positive and proactive member of a customer-focused team with a willingness to undertake additional duties during busy periods Explain complex processes to those who are not familiar with them with and for whom English may not be their first language, with a good level of cultural awareness Admissions Processing Assist the Admissions Manager and Head of Admissions in delivering all aspects of the admissions process Responsible for reviewing applications, making decisions, issuing offers, dealing with applicant replies and processing confirmation decisions as well as issuing relevant scholarships Assess applicant information and accompanying documentation against set criteria and using a range of resources to aid decision-making, including ECCTIS (NARIC), UCAS, UKCISA and UKVI Using the University’s record system (SITS), record decisions and other data with a high level of accuracy which is required for statutory reporting Work with a high level efficiency, meeting agreed turnaround times and performance targets Deal with sensitive, private and confidential information in a professional manner adhering to relevant legislation including Data Protection Prepare and issue files for a Confirmation of Acceptance on the UKVI Sponsorship Management System with a high degree of accuracy allowing international students to apply for a student visa General Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, via multiple communication channels including daily live chat Undertake business process review as required, both independently and as part of a team Participate in marketing and student recruitment events, e.g. Open Days and Applicant Visit Days which will require some weekend and evening working Work in partnership with other professional service teams, faculties, international agents and university partners, including QS and INTO Any other duties required
Essential Criteria
Demonstrable experience of providing a highly responsive and professional customer service Demonstrable evidence of performance delivery against targets Educated to Scottish Higher/ Higher National level Knowledge of a student record system, preferably SITS Understanding of current issues in Higher Education Excellent organisational skills Excellent communications skills, both written and verbal Ability to work under pressure, meet deadlines and continually re-evaluate priorities Ability to work independently and as part of a team Ability to work occasional weekends and unsociable hours
Desirable Criteria
Proactive in making improvements to existing processes with a positive approach to change Knowledge and understanding of school and post school qualifications from across the UK, EU and globally Knowledge of UKVI regulations and Tier 4 student visas Knowledge of the academic portfolio offered at the University Knowledge of tuition fee assessment Previous experience of admissions requirements for international applicants Experience of using a variety of digital communication channels
About Us
Student, Academic and Corporate Services (SACS) provides effective, proactive and professional services that support the achievement of the University’s strategic ambitions.
We: put students' needs at the centre of everything we do; enhance the student journey via focused engagement, support and development opportunities work in active partnership with our students, faculties, senior management team, professional services and external stakeholders to achieve our institutional ambitions lead, support and facilitate the University's performance through effective strategic planning, international partnership development, student number growth, governance and continuous improvement SACS supports the applicant-student-graduate journey and is led by the Deputy Secretary. The directorate has a key role in developing and supporting the delivery of the University’s ambitious strategic plan, and achieving student number growth is a critical component. Organisationally SACS is comprised of five divisional groups, each led by a member of the SACS senior team that work together to deliver integrated services across the University: Academic Registry Careers and Employability Service Policy and Planning Admissions and Access Student Support Services, incorporating the Student Hub
The University
The University of Stirling is a leading UK teaching and research-intensive university, created by Royal Charter in 1967. Since its foundation, the University has embraced its role as an innovative, intellectual and cultural institution with a pioneering spirit and a passion for excellence in all that it does. In 2016, the University launched its current Strategic Plan https://www.stir.ac.uk/about/our-vision/our-strategy/ (2016-2021), with targets to: be one of the top 25 universities in the UK; increase income by £50 million; enhance its research profile by 100 per cent; and ensure internationalisation is at the heart of everything it does. With three-quarters of its research ranked world-leading and internationally-excellent (Research Excellence Framework 2014), the University’s groundbreaking, interdisciplinary research makes a difference to society and has a positive impact on communities worldwide. Stirling’s research is making a positive impact on people’s health, education and wellbeing, with key strengths across our research themes of: Cultures, Communities and Society; Global Security and Resilience; and Living Well. The University collaborates with international governments and policymakers, businesses, industry, and charitable organisations, to tackle and provide solutions to some of the toughest global societal challenges. For more information on working at Stirling, please visit https://www.stir.ac.uk/about/work-at-stirling/. The University offers great benefits such as generous annual leave and membership of the Universities Superannuation Scheme. Additionally staff can benefit from a reduced membership rate at the University's excellent Sport Centre facilities. A full list of FAQs can be found here, we recommend you read these before making your application. Please ensure that you check your email account junk folder as your email provider may flag emails sent to you as suspected spam. Terms and conditions of this post can be found here. After the closing date, this job advert will no longer be available on the University of Stirling website therefore please keep a copy for your records.
Job Reference: SERV01234

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