Job description 2021-04-07
We are currently looking to recruit a Head of Customer Technical on a 12 month fixed term contract to work from our Head Office Function in Leeds.
This role will play a pivotal part in the Arla UK business, leading our Customer Technical Agenda and setting the strategy to be able to deliver best in class Trusted Partnerships with our Customers. As a business partner to the commercial organisation you will ensure we have the right team in place to deliver against our customer’s expectations. You will set the tone of how Arla will be viewed by Customers in Quality and Food Safety and develop strong relationships with counterparts across all customers.
The team you are responsible for will own and communicate all customer standards into the business and support our production sites to meet these and deliver top level customer audit results. Working with all UK and overseas Arla production sites as well as contract manufacturers you will build strong relationships and be an extension of our site Technical teams.
Within this high profile role, the jobholder will lead the development of joint plans covering Quality, Sustainability and Responsible Sourcing and demonstrate progress against Arla’s and our Customer’s targets and commitments in these areas – this role will influence key areas of the business to ensure Arla continues to lead the industry in these topics.
You will support Crisis Management and make key decisions for the UK business with relation to food safety and quality, ensuring any Crisis Situations are handled efficiently and responsibly.
The team you manage will have all Technical interaction with UK Retailers, Foodservice and QSR customers and will hold the responsibility for all legal specification and artwork sign-off across Private Label and all Arla Brands.
This jobholder will support the long term QEHS (Quality, Environmental, Health & Safety) Business Plans and ambitions through leading key projects that will deliver business growth and drive improvements in KPI’s.
To be successful in this role you will be educated to at least degree level in a Science/Food Science discipline with significant experience in working in a senior technical/operational role in Food Manufacturing or Retail. Experience of working within the dairy industry would be advantageous. You will have a strong reputation across multiple customers as someone who delivers on time and in full with a proactive, enthusiastic, driven approach to continuously improving our Technical agenda and growing our business. You will have excellent working knowledge of Customer Standards, BRC as well as strong Auditing Skills. Excellent IT and Presentation skills are a must.
In return you can expect a competitive salary and benefits package and the opportunity to work for and develop in a forward thinking global organisation,
COVID-19 Notice:
We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes for most of our recruitments to enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.
This role will play a pivotal part in the Arla UK business, leading our Customer Technical Agenda and setting the strategy to be able to deliver best in class Trusted Partnerships with our Customers. As a business partner to the commercial organisation you will ensure we have the right team in place to deliver against our customer’s expectations. You will set the tone of how Arla will be viewed by Customers in Quality and Food Safety and develop strong relationships with counterparts across all customers.
The team you are responsible for will own and communicate all customer standards into the business and support our production sites to meet these and deliver top level customer audit results. Working with all UK and overseas Arla production sites as well as contract manufacturers you will build strong relationships and be an extension of our site Technical teams.
Within this high profile role, the jobholder will lead the development of joint plans covering Quality, Sustainability and Responsible Sourcing and demonstrate progress against Arla’s and our Customer’s targets and commitments in these areas – this role will influence key areas of the business to ensure Arla continues to lead the industry in these topics.
You will support Crisis Management and make key decisions for the UK business with relation to food safety and quality, ensuring any Crisis Situations are handled efficiently and responsibly.
The team you manage will have all Technical interaction with UK Retailers, Foodservice and QSR customers and will hold the responsibility for all legal specification and artwork sign-off across Private Label and all Arla Brands.
This jobholder will support the long term QEHS (Quality, Environmental, Health & Safety) Business Plans and ambitions through leading key projects that will deliver business growth and drive improvements in KPI’s.
To be successful in this role you will be educated to at least degree level in a Science/Food Science discipline with significant experience in working in a senior technical/operational role in Food Manufacturing or Retail. Experience of working within the dairy industry would be advantageous. You will have a strong reputation across multiple customers as someone who delivers on time and in full with a proactive, enthusiastic, driven approach to continuously improving our Technical agenda and growing our business. You will have excellent working knowledge of Customer Standards, BRC as well as strong Auditing Skills. Excellent IT and Presentation skills are a must.
In return you can expect a competitive salary and benefits package and the opportunity to work for and develop in a forward thinking global organisation,
COVID-19 Notice:
We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes for most of our recruitments to enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.
