Job description    2021-04-07

Kelty Shop - Zero hour contractYou will be a positive, motivated, and friendly person who is able to use your own initiative to drive standards and deliver great customer service. By being a team player who is reliable, helpful and with a ‘can do’ attitude, you can help us to build an exciting future.With lots of drive, and an awareness of the positive impact you can have on our customers, you will go above and beyond what is required and create an inclusive and positive experience for everyone who visits our shops.By being open, honest, and flexible, you will be able to roll up your sleeves and get stuck in, to all the daily activities we have in our shops.At Bayne`s we are striving to become the nation’s favourite baker. We believe in using traditional baking methods and processes where we can, focusing on product freshness and quality of ingredients. To help us achieve this, we have ambitious growth plans across central Scotland. We are focused on the long term - by investing in our people, our bakery and our shops and building close relationships with communities in which we serve.Our ValuesCustomer Focus – Our customers are the heart of our business. We believe whether you are an internal or external customer, we should offer the best possible products or service, to you every day.Respect – We value everyone`s contribution and treat you as an individual, and we all act with integrity in everything we do.Continuous Improvement – We aim to take advantage of opportunities and by acting quickly and working together, we will help Bayne`s to improve and grow.Sustainability – We make decisions for the long-term sustainability of the business, for our customers, employees, and the community.This is an opportunity to support a fast-paced retail operation, where we provide great tasting affordable products to our customers daily. Our shops are the busiest in the early morning and at lunch time.And the 3 keys to success in this role are;1. Driving sales by offering great service and well-presented shops, with full availability of cakes and rolls for our customers at all times of the day.2. Ensuring excellent customer service, by putting customers first with every interaction.3. Ensuring we follow all legislations and processes to keep our customers and the business safe.You will provide value by being reliable, trustworthy, and positive to every customer and team member, making every moment special. Your customers and colleagues will feel every moment with you is special and will remember the positive impact that you have every day.Greet and serve customers who enter the shop.Make up filled rolls for counter displays and customers, using the recipe booklet.Assist with bake-off to ensure sufficient freshly baked products are available to customers at all times.Make and serve hot drinksSet up and maintain counter and window displays in line with our guidelinesDeal with customer pre-orders and process payment and paperwork accordinglyTake payment for goods using electronic tills and processing by cash and cardStock shelves with productsAnswer queries from customersReport discrepancies and problems to the management teamGive advice and guidance on products to customersEnsure the store is clean, both on the shop floor and preparation areasReceive, check and put away the deliveriesAssist with special promotions and displaysAssist with food safety checks and proceduresAssist with cash processes and closing the store down when requiredCompensationThe pay is £9.04, and this role is zero hours contract, once trained you may pick up hours in any of our shops.We will also provide a staff discount card allowing up to 50% discount on a selection of products within our shops, within the first week of joining us.Job Type: Part-timeSalary: £9.04 per hourCOVID-19 considerations:
All colleagues must wear a mask during their shiftWork remotely:NoCOVID-19 precaution(s):Remote interview processPersonal protective equipment provided or requiredPlastic shield at work stationsTemperature screeningsSocial distancing guidelines in placeSanitisation, disinfection or cleaning procedures in place

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