Job description    2021-02-26

JOB DESCRIPTION
Job Title Renewals Executive Level Level 3 Hours 18 Hours per week Mon to Fri 5 till 8 Sat 9-12 Reports To Renewals Team Leader Job Type 3 month Contract
Job Purpose The Objective of this role is to secure renewals on a range of commercial products ensuring we offer the best service to our customers. . The role is currently home based.
Duties/Areas of Responsibility
Rate Commercial Van Policies Produce and issue invites to Clients in line with Company requirements Perform administrative tasks, such as maintaining records and handling policy renewals To make outbound calls with existing clients (if role develops) Meet personal & team KPI’s Customer and retention focused Maintains excellent service standards ensuring all our customers expectations are exceeded Compliant and follows guidelines to comply with FCA regulations Contributes to team work and supports the team to deliver results Organisation stills with the ability to monitor and track results Displays a can do attitude and is a positive influence in the role
Key Competencies
Minimum 2 years commercial broking experience preferably including commercial motor Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Positive, Proactive and forward thinking Good management of time, never say no attitude, be able to extract information from customers and overcome objections Good Maths and communication skills Basic knowledge of Microsoft Office products would be an advantage Computer literate

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