Job description    2021-02-25

Client Services Advisor Location: Livingston Salary - £17,000 per annum
Client Service Advisor Salary Banding: £17,000 + team related bonus scheme based on efficiency and targets Location: Livingston Job Type: Full-time, Permanent Hours: 37.5 hours per week, Monday – Friday on a shift rotation basis between 07.30-19.00. MUST be flexible and able to cover all shifts. About the role:
Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. We’re looking for someone to carry out the following: Pro-active planning of vehicle collection Liaising with other areas of the business to coordinate vehicle availability Accurate maintenance of electronic proof of delivery system Coordinate offsite vehicle transfers with customers and transport companies Administration support for operations department Maintenance of daily reports Supporting reception and customer arrivals Assisting with monthly stock taking Resolving vehicle handover issues and unexpected arrivals on-site Repatriation of vehicle items Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO About you: Choosing the right person is important to us as we continue to grow our family of now over 500 employees. To ensure we choose the right candidate for the role, we are looking for someone: Proven experience of customer service - minimum 2 years Strong planning and organisational skills Outstanding levels of accuracy with a keen eye for detail Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face Resourceful and good decision-making skills A team player with the ability to use initiative as well as work alone Strong IT skills including MS Excel and Outlook It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal) About us: Smart Fleet Solutions are market leaders in Vehicle refurbishment working with some of the largest fleets and vehicle manufacturers in the world. Our highly trained teams are experts in all aspects of the technical services process, including collection and vehicle appraisal, refurbishment, storage, loose-item management and vehicle imagery. With 5 sites across the UK and our constant investment in new technology, not only do we stay at the forefront of the refurbishment industry, we are continually growing. Join our growing Family at one of our refurbishment centres and benefit from the following: Company Pension Scheme 30 days annual leave (inclusive of Bank Holidays) Benefits and reward scheme – discounts from 100s of top retailers (reloadable discount card, instant vouchers, cash back) Progression opportunities Achievable team related bonus Progressive salary Application process Find the role you are looking for and complete the application form Once completed this will be sent to our in-house recruitment team for review The team will be in touch to follow up your application

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