Job description 2021-02-23
Service Advisor - Part time - 27 hours - Monday to Wednesday Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor! As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. So recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments. It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind! To be a Service Advisor, it is essential that you hold a full UK drivers’ licence. What does the role of Service Advisor involve? You’ll be providing estimates, booking and scheduling service/repair work for our customers You will advise a recommended course of action and accurately invoice for work carried out You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell What do you need to succeed as a Service Advisor? Background in customer service, sales and a keen interest in the automotive industry Awesome organisation/admin skills and experience using computer systems Upselling experience as well as being comfortable in fast-paced environment The ability to maintain customer service levels whilst meeting KPI’s and deadlines We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry. Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts. This is a great place to realise your potential and unlock you career, hit the apply button and join us today!