Job description    2021-02-23

Basic Skills
A degree in Business, Economics, Logistics, Engineering, Mathematics or similar Excellent interpersonal and networking skills Negotiations/logistics skills Fluent in English Ability to communicate across all levels of management Good written skills able to express concepts clearly and concisely Strong analytical skills Advanced computer proficiency in Excel Confident in getting points across, especially under pressure Great time management Willing to travel to any of our FC/3PL sites in the region of coverage At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

EU ROC Overview
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

The Carrier Operations Specialist continually monitors the performance of major carriers in terms of their accurate delivery of loads and capacity to Amazon centres, while agreeing actions with the carriers to deliver performance improvements and thereby improve customer service.
Working closely with internal and external stakeholders, the carrier operations specialist must analyse detailed data in multiple formats to identify the root cause of poor load positioning, and make sure that solutions are delivered that satisfy the needs of capacity, planning and scheduling as well as legal requirements.

Main responsibilities
Track existing metrics and validate data to identify root cause
Daily, weekly and monthly reporting of carrier performance in pan-EU calls
Liaising with carriers in daily meetings to understand issues and barriers to performance
Driving and agreeing solutions that solve root cause issues while maintaining core business performance to multiple internal and external stakeholders
Attend off-site meetings to look at structural issues carriers face and audit against best practice framework
Develop secondary specialities in related discipline to make sure that Amazon stakeholder needs are represented in the COM decision-making process
Build effective relationships across Amazon and Carriers to ensure quick and effective change management
Be an ambassador for Amazon to external companies, and educate them in what Amazon't requirements and culture mean to their organisation
Contribute to the strategic planning to help drive growth for future years

To be successful in this role, you need a passion for making confident data-driven decisions which will have a direct and fundamental impact on customer experience.

Some keys to your success will be the ability to be an effective communicator to various audiences. And to drive effective and sustainable change both inside and outside Amazon. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable in a rapidly evolving environment, tracking both short-term and strategic goal progress.

Experience with supply chain management and transportation concepts such as planning, scheduling, logistics, delivery performance, carrier performance Data and metrics driven focus, both qualitative and quantitative. Strong analytical background; comfortable in ambiguous situations. Degree in Engineering, Maths, Business or Supply Chain. Proficiency in Advanced Excel (Pivot Tables, VLookUps) +3 years’ work experience in operations/supply chain/logistics/e-commerce. Experience managing clients and subcontractor relationships

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