Job description    2021-02-23

SALES ONLINE ASSISTANT
HOURS: Various Part Time Hours Available
LOCATION: Cannock, Staffordshire
SALARY: National Minimum Wage
Would you like your work to positively impact disabled children’s lives and the planet?
Newlife provides access to the vital equipment disabled children and their families rely on, offering information and support through our team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects, we offer families a voice through our campaigns for change and, our recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year. Our mission, simply put, is to change lives and you could be a part of that change!
We are not like any other charity. All our online stock is new, donated by retailers, allowing us to create a heaven for online bargain hunters and savvy fashionista’s who want high street products at discount prices.
The Opportunity: In this new role, you will play a key part in our new and successful Online operation across 3 platforms, plus our click and collect function. Working between two sites in the Cannock area, you will help us grow and develop, to increase funding in support of our charitable aims.
Working within our warehouse environment as part of small, dedicated teams with a mix of pre sales or post sales duties, you will carry out all ‘end to end’ processes.
As part of the pre sales team you would be breaking down deliveries, sorting stock to identify key items for relevant online sales sites; handling the merchandising; undertaking the photography and producing high quality accurate written descriptions of the goods for sale or auction.
As part of the post sales team, you will deliver high levels of customer service, accurately picking the correct order and package it to high standards; ensuring the correct postage costs are applied and maintaining effective relationships with our vendors and suppliers such as Hermes and Royal Mail.
After the sale and delivery, you will be resolving and responding articulately and timely to customer queries and dealing with returns and exchanges in line with our guidelines.
What we are looking for: You are ‘brand price aware’ and can maximise profits through the sale of products online, identifying opportunities from our stock and producing great visuals and written descriptions.
Having a good knowledge of premium brands and fashion, together with experience of commercial online selling, including using eBay and Depop, you will be motivated by great results and continuous improvement.
You possess a positive attitude and outlook and can demonstrate that you deliver an excellent service to your customers.
You have high levels of accuracy, integrity and compliance, in particular with the GDPR legislation, with an excellent level of knowledge and practical application of using, online sales technology.
Your communication skills are excellent and you are able to engage with people confidently at all levels.
You are used to handling high volumes of product and can demonstrate great after-sales customer care.
You are flexible in your approach to work to cover the days and hours required to meet needs of the business and have your own transport to travel to our local sites as needed.
The Benefits: You will receive 28 days holiday,(Pro-rota) health cash plan membership, team member store discount and pension scheme membership…. and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!
Please note there is a requirement for a Disclosure and Barring Service (DBS) check for this position.
The closing date for this position is Monday 8th March 2021

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